GROUP CLASS INFO - MyBOD Wellness: Live Online Pilates

mYbod group Class Important info

1) Make sure you've opted into email or text notifications to get class link

When you signed up in our Mind Body Online scheduling system, you created a profile. In that profile you have the option to opt out of email communication. Please make sure you have opted into receiving reservation reminders. If you don't, you won't get the link to class.
 
Here are the steps to change that if you are not getting reservation reminders:
 
1) Go to https://clients.mindbodyonline.com/classic/mainclass?studioid=33504&tg=&vt=&lvl=&stype=&view=&trn=0&page=&catid=&prodid=&date=2%2f13%2f2021&classid=0&prodGroupId=&sSU=&optForwardingLink=&qParam=&justloggedin=&nLgIn=&pMode=0&loc=1
 
2) Select 'Profile' in your account
 
3) Go to your 'Personal' section (name/address) and select 'Edit'
 
4) Scroll down and make sure you've checked 'Email' or 'Text' boxes under 'Your Account' and 'Reminders and Schedule Changes'

2) Recordings

In order to receive a recording of a class you must pre-book the class. Please do not email us after the class and request the recording. All recordings expire 72 hours from the date of the class and will be sent by 5pm ET on the day of the class if you were not in attendance.

3) Link to all MyBOD Group Classes

The link for all MyBOD Zoom classes is: https://us02web.zoom.us/j/978264634?pwd=ZGNMRllYbi8vKy81RGhRRnRYSVpYZz09
 
You are required to pre-book your classes to attend but we advise keeping this link bookmarked so it's easy to find!

4) If you have trouble joining the link

Please try to log into class 5 minutes before class starts. If you have trouble logging in please email info@mybodwellness.com and leave your cell # or text 347-688-6543. We will try our best to get to you in time for class, but if we can't, we will send you the recording and if you are on the 4-pack plan, we can refund your class if you don't want the recording. PLEASE SEE TROUBLESHOOTING TIPS BELOW.

5) Booking classes beyond the current month of membership

Oh how we wish MindBodyOnline (our scheduling software) would let you book classes beyond the month of membership you are in! But, unfortunately, you can only book classes during the month your membership is currently active. So, for example, if you started your membership on Feburary 1st, you can book all of your February classes, BUT if you try to book a class on March 1 or after, even though your membership is recurring, you won't be able to book. You have to wait until March 1 (when your next billing cycle kicks in) to book your classes for March. Don't worry, since we are online, you will always get a spot!

6) Cancelling or changing membership plans

If you want to cancel or change your membership plan, you must do so 48 hours before your next billing cycle starts. We do not offer refunds for any month of membership once you've been billed for that month.

Troubleshooting Tips

+IF YOU ARE HAVING TROUBLE JOINING YOUR GROUP CLASS ON ZOOM PLEASE TRY ONE OR MORE OF THE FOLLOWING TIPS:
 
+Go to Zoom.us ---> Select 'Join a Meeting' ----> Enter meeting ID 978 264 634 and Passcode: 692536
 
+Restart your computer
 
+Make sure you have the the most updated browser (Firefox or Chrome are best)
 
+Plug your computer into a power source
 
+Place your laptop as close to the wireless router as possible or plug your computer directly into an ethernet cable rather than using WiFi
 
+If using WiFi, make sure other in-home devices are shut off - if someone else is streaming videos during your call this might affect your experience.
 
+Shut down all other programs, downloads or streaming on your computer
 
+OTHER ZOOM TIPS
 
+LAPTOP: When you get your Zoom link from your instructor, simply click the link 5 minutes before your call and you will be prompted to download a plugin if you have never used Zoom. You may also join a call by going to Zoom.us, selecting 'Find A Meeting' and entering the 9 digit meeting ID (in your Zoom invite).
 
+TABLET or SMART PHONE: In order to join your Zoom call from your tablet or smartphone, you will first need to download the Zoom app in the app store.

Home

Contact

Call Us

Terms & Conditions

Privacy Policy
MyBOD Wellness operates the www.mybodwellness.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.mybodwellness.com , unless otherwise defined in this Privacy Policy.

Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit,
the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites, get more info. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or
services.

Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information,
please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.